OpenNashPrepared for Houssem Eddine Dridi

Houssem Eddine Dridi / Senior Director Data and AI / Intelcom | Dragonfly

We did the homework
on Intelcom | Dragonfly.

Intelcom and Dragonfly run last-mile logistics at national scale. We found three queues where AI automation can turn data and route intelligence into time back for station teams.

Your role spans AI, optimization, BI, reporting, and data engineering
Intelcom's public technology page names route optimization under 90 minutes and sorting hubs at 21K+ packages/hour
Public careers showed broad hiring while Dragonfly exposes tracking, returns, APIs, contractors, and delivery surfaces
Where it comes fromestimate
Route exception prep22-34 hrs/mo
Support and tracking packets20-30 hrs/mo
API onboarding checks18-26 hrs/mo
Three specific painsS.02

Three places we would start.

Pick one workflow. We automate the prep work for 14 days and show whether it can delay a hire, reduce rework, or move people to higher-value queues.

Pain 01 / Route exceptions

Route exceptions should not wait for a manager to connect the dots.

Problem

Public technology pages name optimized routes, automated hubs, package flow, and on-time performance.

Solution

We prepare exception briefs with route, station, parcel, contractor, and customer context before escalation.

Intelcom technology
Pain 02 / Tracking support

Tracking and POD issues need complete context.

Problem

Dragonfly exposes tracking, delivery, returns, shipping, customer updates, and proof-of-delivery surfaces.

Solution

We collect scan history, delivery notes, POD gaps, return status, and customer messages into one support packet.

Dragonfly
Pain 03 / Customer APIs

Customer onboarding should not create hidden support work.

Problem

Intelcom and Dragonfly expose technology, API, shipping, and tracking surfaces for customers.

Solution

We check API setup inputs, sample payloads, tracking events, and failure cases, then prepare a launch checklist.

Intelcom careers

Houssem, give us 30 minutes.

Bring one Intelcom | Dragonfly queue your team would rather stop babysitting. We will make it worth your time with the automation map, hire-pressure math, and a 14-day no-charge start.

Book a 30-minute introPrefer email?